The old human-oriented service of specialized hospital of Chengdu is effectual

The old human-oriented service of specialized hospital of Chengdu is effectual
The old human-oriented service of specialized hospital of Chengdu is effectual
It is reported ' Reporter Bai GuoZhi) Since the beginning of this year, Sichuan Province the intersection of Chengdu and the intersection of senile disease and hospital put out" present card, let, admitted to hospital patient, rest assured " , " please leave hospital to pay the bill the patient rakes up others' faults " Action,get patient positive support. So far, to admitted to hospital patient send " the intersection of love and Carlos " out institute this More than 1600, receive and appraise more than 800 letters. The statistics show, in the first half of this year, the clinic, impatient of this institute increased by 64% and 43% respectively compared with the same period of last year. It is introduced, the patient who moves in this institute receives " love card " that the hospital makes Have, have name, where one stays inpatient area, the intersection of bed and symbol, number in hospital of patient and in charge of doctor, name, phone of nurse not merely, and five commitments which the hospital makes and telephone which the hospital leads. When patient leave hospital, discharge office staff member print, pay envelope and teeter paper of postage, send patient to in the hand by hospital, the patient, such as having the opinion or complaining on respects such as service level, medical quality, medical treatment charging, medical ethics and atmosphere of this institute,etc., can fill in and return after filling in or coming back home live, the hospital keeps secret for patient. In over 800 letters which this institute receives, more than 760 praised, 30 reflect the management of dining room of the hospital, sanitation and hygiene opinion, complain 6 items. Institute this direct issue against, improvement, listen to and analyze patient opinion classify as regular to work, besides notifying patient's opinion per month, relevant departments must also report the situation of rectification and improvement at the joint conference of the department.


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