Raise patient's cognitive rate and satisfaction Promote the basic medical insurance management level of the hospital

Raise patient's cognitive rate and satisfaction Promote the basic medical insurance management level of the hospital
Raise patient's cognitive rate and satisfaction Promote the basic medical insurance management level of the hospital
With the development of social economy, improve day by day too by medical demand of people. In 1999, the country started the basic medical insurance of the workers of urban residents in an all-round way, ensured socialization in advancing medical treatment, lighten the hospitalization cost of the enterprises and institutions to bear, control the too fast growth of the hospitalization cost to play a positive role effectively. The hospital should further improve the basic medical insurance job, striving for many ways is improved and in hospital patient's satisfaction to basic medical insurance patient. In order to ensure the work of medical insurance to launch smoothly. Published in the 10th periodical of magazine of " Chinese hospital " " Oral cavity disease is in hospital patient's basic medical insurance cognition and satisfaction are investigated and analysed " In the article, authors such as the oral cavity director and assistant Shen ShuMing in Peking University,etc., the investigations of cognitive situation of patient's basic medical insurance and satisfaction through being in hospital to oral cavity disease of stomatological hospital of Peking University, canvass the relation between cognition degree of a patient and satisfaction of the medical insurance, the quality of serving for improving basic medical insurance, raise patient's cognitive rate and satisfaction, promote the whole basic medical insurance management level of the hospital to offer the reference basis. The investigation result reveals: A medical insurance patient has certain cognitive mistaken ideas to the basic medical insurance policy to in hospital. Patient's satisfaction to basic medical insurance is on the low side to in hospital, it has prominent positive correlation relations to the cognition degree of the basic medical insurance with the patient that statistics is pointed out. The author is thought, is in hospital cognition degree and satisfaction of the basic medical insurance of a patient of the medical insurance are in close relations, the crowd the more cognition of basic medical insurance policy has to effect an insurance, the higher its satisfaction is; Government to basic the intersection of medical insurance and prompt adjustment and improve of policy, let, effect an insurance person participate in and know in time, a kind of positive measure to medical insurance and government's public trust satisfaction of crowd that also improve and effect an insurance. The stomatological hospital of Peking University plans to effect an insurance crowd's cognition degree and satisfaction investigation will be carried out and implemented as a long-term supervision mechanism, so as to push into the improvement of the service quality of the hospital and promotion of basic medical insurance reform, also offer some formulation for government and adjust the policy and can follow the basis of the card as much as possible.


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