Can it book and register and stride 7 banks to popularize

Can it book and register and stride 7 banks to popularize
Can it book and register and stride 7 banks to popularize
XinPei Zhao, recently, Ministry of Public Health and the intersection of Beijing and Municipal Health Bureau issue policy in succession, draft the tertiary hospital popularizes making an appointment and registering to serve. The intersection of Beijing and in launch, make an appointment, register, serve many years ago large hospital much, but because the patient feels inconvenient and is in " The seller's market " Hospitals large promote to enthusiasm that be registered is getting higher after making an appointment,be made the handy service for the people not made no public appearances when being transiented. And the careful person will notice, register the medium company to open the more of in reservation on net. Find, become and book and register the difficulties to popularize in seven difficult problem in front of patient and hospital after reporter's investigation. It is difficult that the patient makes an appointment and registers 4 Register as convenient and swift as buying the train ticket, plane ticket, click the mouse, can settle when phoning, the estimation is a dream of a lot of patients and relatives. Is it really so convenient to but reserve by phone? Found by the paragrapher, the ones that do not make an appointment and register as in the imagination are easy. A difficult one: The sequence call can not enter the reporter to dial colleague's hospital sequence call 11691777, spread the recording of female voice lets you make good preparations for thought first inside: "Because the number source is tense and unable to guarantee each reservation can succeed, please forgive. Please press 1 to register while making an appointment. " "I am sorry, the telephone you want is busy. " Later the reporter dialed it several times repeatedly, that was got was this courteous. According to the information of staff member's of BJ Children's Hospital, this institute has ever tried to reserve by phone, but a lot of infant parents reflect the telephone can not be made in at all. Friendship Hospital made an appointment and registered too in the past, but cancelled finally because the patient feels extremely inconvenient. The school reflects, patients of the hospital are mostly the elderly, but most of this crowds do not know how to use the computer at all, there is not a computer in the house. Reserve by phone, inside voice prompt all, those " need so-and-so, the intersection of so-and-so and service please press 1, need so-and-so's service and please press 2 " If you can't can record, faint sending away the old men. Difficult two: Register a bit tedious to search, go out of Beijing, make an appointment, register one cartoon webpage on the net on the net, click to enter " Make an appointment and register " The column, every large hospital catalogue of the whole country enumerates but one expert who if you want to book the hospitals of family before eyes immediately, need you first registration is a member, after filling out name, number of the ID card, password etc., reporter get to grow bunches of figure one 16, when the reporter dial the sequence call according to this figure, but voice prompt is said: "This number is wrong. " Can't make an appointment, let people feel confused. What furthermore cannot help but let people feel is, because there is no artificial customer service telephone, reporters can not find staff members and carry on consultation at all. Difficult three: Make an appointment, register the intersection of high consumption and 5 mother of Cheng, infant of year old, had several experience that reservation saw the doctor, she feels, makes an appointment and registers and registers and sees the doctor a lot more expensive more than the clinic, " because what the hospital can book and is registered is the VIP clinic. " Thing such, because son good tooth have, become mother want, take child one the intersection of the first, second and third and the intersection of oral cavity and in the center of hospital watch the tooth often. The ordinary clinic of oral cavity of this hospital can't be booked, but the VIP clinic can be reserved by phone one day ahead of time. In order to pursue convenient, Nanny Cheng has chosen to book the VIP clinic at first, after seeing the doctor several times, she feels burdensome in economy, " 100 yuan of registration fee, book the fee of 20 yuan, this does not include yet, "The expenses are higher a lot than the ordinary clinic that she says, " to see the doctor. " Nanny Cheng says, must spend more than 400 yuan to see two teeth in the VIP clinic and but see two teeth in the ordinary clinic it only costs more than 40 yuan. Has only seen a disease in the VIP clinic, Nanny Cheng decides to give up reserving by phone and seeing the tooth, "go to the hospital to register before 7 o'clock in the morning, I can do it! " Difficult four: The online intermediary is hard to tell whether it is true or false The reporter inputs in one hundred degrees " Colleague's hospital registers on the net " ,Search out 8760 relevant webpages at once, the sequence call has a dozen numbers alone, the ones that present together have " The children's hospital registers " , " registered letter of Peking Union Medical College Hospital " . When the reporter solves to the above-mentioned hospital, all hospitals say that make an appointment and register cooperation with these websites. "Which be true, which be false? " The netizen Mr. Li wants to invite a number of stomatology department of children's hospital for the daughter, but search out so many sequence calls, faint at once, the intersection of mobile phone and number these let people have, catch suspicion by heart, " don't disease regard as, and then let people deceive. " The reporter is experienced to find, should enjoy the service that these reservations register websites, buy membership card, the intersection of health and card of them, book card first soon, price its range from more than 200 yuan to more than 2000 yuan, and websites say clearly: "The patient buys the membership card and is only regarded as and used the evidence that makes an appointment and serves. " This means the member registers and also needs to pay the expenses separately. Think to this phenomenon Peng MingQiang, Vice President of Chinese-Japan Friendship Hospital, the medium company must need profit, what it earns is not merely the intermediary service charge of 3 yuan, some expenses lack what the government supervise, such as member's fee,etc.. It is being difficult that the hospital is improving and making an appointment to register 3 A difficult one: The hand lacks, can't reserve by phone in 24 hours The reporter knows from Chinese-Japan Friendship Hospital, this institute has reserved by phone and registered for two or three years, put it through by 2 personnel answer, they done by hand to record the intersection of patient and name, telephone, the intersection of ID card and No.,etc., the patient can take the next day of ID card to the hospital window to register after getting the number of making an appointment. Thought by a few years' attempt Vice President Peng MingQiang, the advantage of answering the sequence call manually is, the patient can be consulted, communicated directly, answering personnel can give patient and seek medical advice guidance and suggestion, especially to the elderly, to reserve by phone is more convenient than to surf the Net. But an unfavorable one is to record patient's information efficiency by hand too low, in addition it can't be on duty in 24 hours to wire personnel. Difficult two: There are few sources of brass-wind instruments, can't meet and book patient's demand Chen Hong, staff member of colleague's hospital, tells reporters, it has been already done for several years that the hospital reserved by phone and registered, but the problem is, it is attached to the number of the hard-to-get department that it is still very difficult for the patient, this is because hot doctor's number has rare source, it is told again that the hospital is very difficult " A cup of custard " Meet and book the demand registered. "A lot of nonlocal patients line up at windows all night, has endured for a few days and can not hang up expert's number, that is certain to have opinion greatly on hospital, " Hong Chen say " hospital must must be taken several the intersection of respect and interests of patient into consideration, otherwise the contradictions of doctors and patients will happen. " And on the other hand, the intersection of number and the intersection of source and sufficient department, patient will go, make an appointment, because visit of patient it used to its to be to arrive, hang, watch at the same time at the same time at the same time. Difficult three: Is not used to it, the patient still likes registering at the window Accumulate director of puddle hospital information center Zhang YiGuo and introduce, the hospital makes an appointment and hangs on the net at present Number is still during the course of trying, the number of expert can hang in several minutesing at window, can not all finish making an appointment on the net, other patients do not come after hanging number. He estimates this because has not propagated on a grand scale, a lot of patients do not know at all that there is this kind that registers formal existence. On the other hand, most patients are still used to registering at the window. So made an appointment and registered just at the beginning on the net, nobody registered in one day, there were a few people later, could make an appointment out five or six pieces of number in one day at present, and what the hospital put out in the first batch booked registering on the net, including there are twenty or thirty experts in all to wait to make an appointment in internal medicine department, hand surgery,etc.. Chinese-Japan Friendship Hospital can reserve by phone 60 to 70 number in one day at present, " this compares with clinic amount of day of more than 5000 persons of hospital, obviously far short of what is expected. " Vice President Peng MingQiang says. It popularizes having difficult problem reporters to investigate it is difficult for a patient to make an appointment and register to book registering, it is difficult for the hospital to improve and make an appointment to register. Though already there is service item making an appointment and registering in some hospitals in this city at present, but find, register and concentrate on subsequent visit more to make an appointment in reservation of every large hospital after reporter's investigation, and fight separately. The function of shunting a patient, adjusting and controlling medical resources can't be realized. Some insiders appeal for setting up unified reservation and registering the platform too, the ones that realize the hospital makes an appointment and registers really " popularize " . Make an appointment and register and limited to more Beijing Municipal Health Bureau emphasizes subsequent visit recently, this city focal point registered to make an appointment to place on, promote subsequent visit and community change the place of examination reservation of patient register, work in the future. Hospital want, pursue, divide the intersection of period and subsequent visit, make an appointment actively, raise, make an appointment proportion registered the clinic to register year by year. Find, compare and reserve by phone making an appointment with the network in the reporter investigates that interviews, every large hospital subsequent visit makes an appointment and serves and does best. It has been already launched for more than ten years that the on-the-spot subsequent visit of Chinese-Japan Friendship Hospital made an appointment and served, "the form of this service is that the patient, while examining for the first time finishing, the doctor opens the registered letter confirmation slip going to a doctor next time, can go to the department to assign to and examine the brass-wind instrument that gets this doctor in the platform directly when holding the confirmation slip at the time of patient's subsequent visit. " Vice President Peng MingQiang says. It is reported, the department that Chinese-Japan Friendship Hospital can book live is mainly the department that obstetrical department, massage, acupuncture and moxibustion, oral cavity,etc. need to go to a doctor repeatedly. BJ Children's Hospital is except that the clinic first visit infant of the orthodontics can make an appointment, other departments are that the subsequent visit make an appointment and make. The concrete method is, the infant is after first visit, the doctor thinks he needs to go to a doctor again, will tell parents subsequent visit time, and stamp case history one to mark out, then carry on preregistration from booking the medical personnel of Taiwan. On the same day of subsequent visit, parents take foundation of the case history to the registration office to register. After the hospital makes an appointment and registers to fight separately in Ministry of Public Health, Municipal Health Bureau and issue and solicit the opinion notice more, many hospitals all make an appointment to register in planning to open the network, this makes software providers make a quick response, "many companies promote the computer and register the software to the hospital through each channel too now. " Peng MingQiang, Vice President of Chinese-Japan Friendship Hospital, says, " there were individuals that demonstrated an edition for me that day, I feel too complicated. " Peng MingQiang thinks that registering the software should be simplified, simple and convenient, " because go to a doctor patients are generally older, the computer is not skilled enough. " Accumulate director of puddle hospital information center Zhang YiGuo to think, each hospital does one's own booking registering on the net, which one website must go when meaning which hospital 's brass-wind instrument the patient wants to hang, very troublesome. Register the course that the project has already passed by several decades in reservation of Beijing, it is to set up, run to register systems in initial reservation alone. Some experts think, can only book a hospital to register in reservation of the single hospital, have not only limit and shunt a patient to the other hospitals but also lost the function of allocating the patient from the other hospitals, become the means that a patient seeks medical advice in the fixed hospital from essence and tie definitely, let the patient's choices be fewer, medical resources can not get rational sufficient use. Propose the sound Hope to set up and book and register the platform and accumulate director of puddle hospital information center Zhang YiGuo to hope Municipal Health Bureau can open a special website in unison, the making an appointment to register to serve on the net and combining of every hospital, facilitate a patient as well as it is convenient to manage. In addition, each hospital will popularize and make an appointment and register on the net, need to strengthen the safety of network in the future, it causes the registered letter system to be paralysed to prevent the hacker from attacking. Peng MingQiang, Vice President of Chinese-Japan Friendship Hospital, hopes too the administrative department of the hygiene can offer a unified software mode, because the tertiary hospital seeks medical advice the mode, procedure of seeking medical advice are roughly the same, the hospital is on the unified registered letter software platform, can make an appointment and register on the net according to one's own clinic characteristic. And book and register the construction of the platform to the network, it will be too difficult that Peng MingQiang thinks, "we have one's own websites, will come to book and register fence and hospital website to chain on the net, even if the platform has been put up. " It also needs to talk through BJ Chest Science Hospital Vice President Zhang JingBo of social forces to make an appointment and register, in the past several years, because the positive participation in third party's social forces such as communication Companies such as China Netcom, China Telecom,etc. and new health advisory organization, the information-based process which the hospital served has got the push greatly. In many cities, can all make an appointment and register through Internet, telephone and short information of cell phone, have helped ordinary people seek medical advice. Zhang JingBo says, " the focal point of the business of the hospital is the medical treatment instantly, making an appointment and registering and serving this really needs to strengthen too. Through the cooperation of and the professional organization, can already help the hospital to promote the quality of the service, can utilize the existing reservation to register the platform, save social resources on a large most scale, serve a patient the most high-qualitily rationally, if invest a large number of more manpower, material resources to make repeated construction very uneconomical, the service has non- professional meeting. It is that the norm books the content, price and way to serve to do well and book the key served at present, it is convenient, rational to let ordinary people experience, can enjoy the value-added service at the same time. " Radically treat the method and lie in assigning resource professor of management college of government of Peking University Gu Xins to think rationally, the sequence call can not be made in, made an appointment for 2 minutes and invited on the net, this is not a technological question, the basic reason able to register is a patient there are few many, experts. Gu Xin thinks, the government distributes medical resources rationally, in this way people see the doctor will not crowd in the big city, large hospital. On the other hand, unlock the social capital and enter the medical market, introduce competition mechanism. The competition pressure strengthens and impels the large hospital to try every means to improve medical care, try every possible means to shorten and register the team in front of the window. Peng MingQiang, Vice President of Chinese-Japan Friendship Hospital, says, no matter make an appointment, reserve by phone, make an appointment live on the net, just solve different registered letter ways, stop up gathering around the patient registering the window to shunt, but the expert's paying a home visit amount does not change yet. So he proposes, should change and look The difficult problem of disease, need the patient to be used to seeking medical advice changing essentially - -Small disease reach community hospital think and serious disease reach the loud hospital think. Photography / staff reporter Wang XiaoXi The news is chained This city makes an appointment to register some hospitals served at present Chaoyang hospital Buy in the registration office " Reserve by phone the card in clinic " ,15 yuan per calorie, can reserve by phone for 5 times, does not include the registration fee, the registration fee is paid on the day that the patient go to a doctor. Sequence call: 65943880, 65087916. Colleague's users of the hospital China Netcom can register through the fixed telephone, the telephone books registering according to voice prompt after putting through, 2 yuan per minute, Tel.: 11691777. It needs to offer ID card, address, telephone to make an appointment and register a patient. If please change and tell an hour in advance. Exceed, register future of hour, make an appointment and become invalid automatically, the persons who break a contract will enter blacklist. Accumulate the puddle hospital and make an appointment in the website on the net: http://www.jst-hosp.com.cn. Make an appointment 3 No. of department at most per person per day ' About one number of every department's limit) ,Stopped booking the number of the next day after 14 o'clock, booked successful number, needed to add the reservation fee of 3 yuan. The children's hospital is except that the clinic first visit infant of the orthodontics can make an appointment at present, other departments are that the subsequent visit make an appointment and make. The concrete method is, the infant is after first visit, the doctor thinks he needs to go to a doctor again, will tell parents subsequent visit time, and stamp case history one to mark out, then book the medical personnel of Taiwan and carry on preregistration. On the same day of subsequent visit, parents take foundation of the case history to the registration office to register.


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